Skills & Competencies for Leasing Consultant
Leasing Consultant job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Leasing Consultant
Facilitates the rental of apartment units to ensure maximum occupancy at all times and high renewal rates.
JOB RESPONSIBILITIES for Leasing Consultant
Coordinates move-ins and move-outs, lease negotiations and renewals, and apartment showings. Ensures paperwork of current and prospective tenants is completed accurately.
Leasing Consultant SALARY RANGE
BASE 50%
$33,662
TOTAL 50%
$36,391
Job Level
A02
Job Code
SM15000304
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager
Leasing Consultant Skills and Competencies List
10 general skills or competencies (Job family competencies) for Leasing Consultant
1
Job Family Competencies –
Customer Satisfaction
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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2
Job Family Competencies –
Building Maintenance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Cites best practices and methods used to maintain and repair building systems.
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Level 2 Behaviors
(Light Experience)
Conducts and performs preventative maintenance of building equipment, such as mechanical systems.
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Level 3 Behaviors
(Moderate Experience)
Executes maintenance and repair of various building systems in compliance with safety standards.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with the operations team to coordinate building maintenance needs and identify corrective action plans.
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Level 5 Behaviors
(Mastery)
Develops standard operating procedures to preserve the functional condition of the building services.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Leasing Consultant
1
Core Competencies –
Customer Focus
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites different customer preferences and requests to configure products to customer liking.
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Level 2 Behaviors
(Light Experience)
Enters clients' issues into the customer database systems.
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Level 3 Behaviors
(Moderate Experience)
Communicates information with customers to build their understanding of issues and capabilities.
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Level 4 Behaviors
(Extensive Experience)
Delivers training to employees to provide outstanding experiences for customers.
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Level 5 Behaviors
(Mastery)
Champions new tools and techniques for anticipating clients' upcoming needs and concerns.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
Summary of Leasing Consultant skills and competencies
There are 0 hard skills for Leasing Consultant.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
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